Our Guarantees
We are committed to providing you with the best prices and highest level of
satisfaction in the industry. You do not need to look any further than
FreeTicketExchange for your ticket and buying selling needs. Our
no-transaction-fee policy, as well as our Best
Price Guarantee and 110% Fan Satisfaction
Guarantee, offer fans ultimate confidence in every transaction in terms of
ticket cost and authenticity.
At
FreeTicketExchange.com, we offer a best total price guarantee on all
tickets which our posted with a Buy Now offer. If you find a price
lower than ours on the Qualified Ticket Sites listed below, and you meet
the eligibility requirements listed below, you qualify for an even
better price. You can request a credit that will beat our competitor's
price by one dollar. By charging you no fees, we can guarantee you the
best price.
You are eligible for a refund if your request meets the following conditions:
- Our Best Price Guarantee is valid only for the below Qualified Ticket Sites.
- The Qualified Ticket Site must have the identical seat location.
- Requests must be submitted within 24 hours from the date of purchase at FreeTicketExchange.com.
- Our Best Price Guarantee is limited to a maximum of $100.00 per request.
- Our Best Price Guarantee is limited to a minimum of $1.00 per request.
- Our Best Price Guarantee in all cases excludes advertiser and affiliate items.
Qualified Ticket Sites
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StubHub.com
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TicketsNow.com
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TicketLiqudator.com
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RazorGator.com
When requesting a price match, please be aware that prices will be compared on the following criteria:
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Price comparisons include the total ticket price, shipping cost, plus purchasing fees when calculating the competitor's total price in comparison to FreeTicketExchange.com's product price and lowest priced shipping method for that item.
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Our Best Price Guarantee does not apply when you use coupons, rebates, promotional offers, free shipping, or product-bundle pricing on the order.
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The Best Price Guarantee is subject to change at any time.
How do I submit a Request?
Email customer service by clicking here (support@freeticketexchange.com). Your email must include the following or it will be rejected:
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FreeTicketExchange Order Number.
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FreeTicketExchange.com ticket description including: Event, Date, Section, Row and Seat(s)
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Exact URL to the competitor's product.
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Date you saw the competitor's product at that price.
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The amount of the refund you are requesting.
Copyright 2006-2008 FreeTicketExchange. Inc. All rights reserved.
Call us: 1.860.537.TIXX
